Patient Access Operations Lead

aah; Town of Grafton (WI); On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Health seeks a dedicated Patient Access Supervisor to oversee daily patient service operations, ensuring HIPAA compliance and accurate patient registration. You will lead staff, manage schedules, and support HR processes while guiding cash collections and insurance verification.

Ideal candidates bring strong communication, leadership, and healthcare knowledge, with 2+ years in related roles. The position emphasizes patient throughput, service excellence, and collaboration with clinical

Qualifications

• Demonstrates organizational values and behaviors with leadership and team-building skills.
• Strong communication and interpersonal abilities to explain policies and financial responsibilities.
• Analytical and problem-solving skills for operational improvements and planning.
• Ability to multitask, prioritize, and hit deadlines in fast-paced settings.
• Attention to detail ensuring compliance and quality in processes.
• Exceptional customer service and service recovery skills with professionalism.
• Knowledge of healthcare systems and HIPAA compliance.

Responsibilities

• Oversee daily operations of patient service areas to ensure efficiency.
• Educate and update staff on changes to policies and procedures.
• Manage supplies within budget and department needs.
• Assess staffing and coordinate with leadership; ensure policy compliance.
• Provide leadership and training to patient services staff.
• Create and adjust staff schedules for efficiency and throughput.
• Assist with financial processes including cash handling and deposits.
• Support HR functions like interviewing and onboarding.
• Ensure accurate patient registration and HIPAA compliance.
• Verify insurance coverage and explain patient obligations.
• Maintain HIPAA, EMTALA, and Medicare documentation.

Skills

Leadership

Communication

Analytical thinking

Multitasking

Attention to detail

Customer service

Healthcare knowledge

HIPAA compliance

Education

High school diploma or GED

Tools

EPIC

Insurance verification tools

Microsoft Office

Job description

Advocate Health seeks a dedicated Patient Access Supervisor to oversee daily patient service operations, ensuring HIPAA compliance and accurate patient registration. You will lead staff, manage schedules, and support HR processes while guiding cash collections and insurance verification.

Ideal candidates bring strong communication, leadership, and healthcare knowledge, with 2+ years in related roles. The position emphasizes patient throughput, service excellence, and collaboration with clinical