Patient Access Operations Lead & Coach

Holland Hospital; United States; On-site; USD 57,000 - 86,000; Full time

Job summary

Holland Hospital is seeking a Revenue Cycle Access Supervisor to oversee daily Patient Access operations, including scheduling, registration, and financial clearance. You will supervise staff, monitor KPIs, and drive process improvements in collaboration with clinical, billing, and IT teams.

The role involves staffing coverage, PTO management, onboarding new hires, and coaching, with emphasis on policy compliance, cost control, and accurate timekeeping.

Qualifications

• High school diploma
• HBI Certification within 6 months required
• Associate or bachelor’s degree preferred
• 3–5 years in Patient Access or Revenue Cycle
• strong customer service, coaching/training, communication, and organizational skills
• technical proficiency in EHR/scheduling software, attention to detail, and knowledge of medical terminology/insurance

Responsibilities

• Oversees frontline supervision for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.
• Provides direct coaching and feedback; monitors performance against targets and corrects defects.
• Administers schedules, PTO, and timekeeping; minimizes overtime and ensures adequate coverage.
• Acts as first escalation point for operational issues; promptly reports unresolved concerns to leadership.
• Implements interpreter protocols and ensures staff compliance; resolves operational issues promptly.
• Participates in recruitment and selection; leads onboarding and orientation for new staff.
• Supports retention strategies by fostering engagement and promoting a positive team environment.
• Executes POS collections processes and ensures cash-handling controls; monitors KPIs and audit results.
• Supports budget planning and cost-control initiatives.
• Ensures adherence to standardized workflows and communicates frontline feedback for improvement.

Skills

Customer service

Coaching/training

Communication

Organizational skills

EHR/scheduling software

Attention to detail

Medical terminology/insurance

Education

High School Diploma

HBI Certification

Associate or Bachelor’s degree preferred

Job description

Holland Hospital is seeking a Revenue Cycle Access Supervisor to oversee daily Patient Access operations, including scheduling, registration, and financial clearance. You will supervise staff, monitor KPIs, and drive process improvements in collaboration with clinical, billing, and IT teams.

The role involves staffing coverage, PTO management, onboarding new hires, and coaching, with emphasis on policy compliance, cost control, and accurate timekeeping.