Supervising Coordinator (Revenue Cycle Access), full time, days

Holland Hospital; United States; Presencial; USD 57 000 - 86 000; Tempo integral

Resumo da oferta

Holland Hospital is seeking a Revenue Cycle Access Supervisor to oversee daily Patient Access operations, including scheduling, registration, and financial clearance. You will supervise staff, monitor KPIs, and drive process improvements in collaboration with clinical, billing, and IT teams.

The role involves staffing coverage, PTO management, onboarding new hires, and coaching, with emphasis on policy compliance, cost control, and accurate timekeeping.

Qualificações

• High school diploma
• HBI Certification within 6 months required
• Associate or bachelor’s degree preferred
• 3–5 years in Patient Access or Revenue Cycle
• strong customer service, coaching/training, communication, and organizational skills
• technical proficiency in EHR/scheduling software, attention to detail, and knowledge of medical terminology/insurance

Responsabilidades

• Oversees frontline supervision for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.
• Provides direct coaching and feedback; monitors performance against targets and corrects defects.
• Administers schedules, PTO, and timekeeping; minimizes overtime and ensures adequate coverage.
• Acts as first escalation point for operational issues; promptly reports unresolved concerns to leadership.
• Implements interpreter protocols and ensures staff compliance; resolves operational issues promptly.
• Participates in recruitment and selection; leads onboarding and orientation for new staff.
• Supports retention strategies by fostering engagement and promoting a positive team environment.
• Executes POS collections processes and ensures cash-handling controls; monitors KPIs and audit results.
• Supports budget planning and cost-control initiatives.
• Ensures adherence to standardized workflows and communicates frontline feedback for improvement.

Conhecimentos

Customer service

Coaching/training

Communication

Organizational skills

EHR/scheduling software

Attention to detail

Medical terminology/insurance

Formação académica

High School Diploma

HBI Certification

Associate or Bachelor’s degree preferred

Descrição da oferta de emprego

Reporting to the Revenue Cycle Access Manager, the Revenue Cycle Access Supervisor delivers frontline supervision for daily Patient Access operations, including scheduling, registration, financial clearance, admissions, emergency access, switchboard, and interpreter services. Collaborates with clinical, billing, and IT teams to translate policy into practice, optimize workflows, and maintain compliance. Assists with implementing standardized workflows and technology updates, monitors KPIs, and resolve operational barriers. Oversees coverage, PTO, and timekeeping; enforces cash-handling and POS collection controls. Supports budgetary goals through expense monitoring and cost-control initiatives. Actively participates in hiring processes, leads onboarding and orientation, and provides ongoing coaching and counseling. Partners with management and HR on corrective actions and performance documentation. Serves as first escalation point for operational issues.

Qualifications

Education: High School Diploma; HBI Certification within 6 months required. Associate or bachelor’s degree preferred.

Experience: 3–5 years in Patient Access or Revenue Cycle.

Skills/Knowledge: strong customer service, coaching/training, communication, and organizational skills, coupled with technical proficiency in EHR/scheduling software, attention to detail, and knowledge of medical terminology/insurance.

Employment Type: Full Time (80 hours every two weeks)

Weekly Scheduled Hours: Mon-Fri (flexibility for evenings/weekends/nights as needed)

Weekend Frequency: Occasional

Wage Range: $57,240-$85,839

• High school diploma
• Bachelors degree preferred

Team Leadership & Daily Operations

Oversees day-to-day operations for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access. Provides direct coaching and feedback; monitors performance against targets and corrects defects. Administers schedules, PTO, and call-offs; minimizes overtime and ensures adequate coverage. Acts as first point of escalation for operational issues; promptly reports unresolved concerns to leadership. Implements interpreter protocols and ensures staff compliance; resolves operational issues promptly.

Human Resource Management

Actively participates in recruitment and selection by screening candidates, conducting interviews, and providing recommendations to management for final hiring decisions. Leads onboarding and orientation for new team members to ensure understanding of workflows, compliance standards, and service expectations. Provides ongoing coaching and counseling to address performance gaps, reinforce best practices, and support professional development. Partners with management and HR on corrective actions, including documentation of performance issues and participation in disciplinary discussions. Supports retention strategies by fostering engagement, recognizing contributions, and promoting a positive, collaborative work environment. Deliver onboarding activities that prepare new staff to perform core functions accurately and efficiently within established timelines. Track and validate new hire proficiency in workflows and systems, proving coaching and remediation where needed. Ensure all onboarding records, certifications, and compliance requirements are completed and verified promptly. Foster a positive onboarding experience through mentoring and team integration, contributing to departmental retention goals. Communicate onboarding status and elevate…

Financial & Performance Accountability

Executes POS collections processes and ensures compliance with cash-handling controls. Reviews and approves timecards daily; resolves payroll discrepancies and enforces timekeeping policies. Collaborates with leadership to monitors KPIs and audit results; implements training plans to address gaps. Provides accurate inputs for budget planning and supports and implements cost-control initiatives.

Operational Performance Improvement

Ensures adherence to standardized workflows and communicates frontline feedback for improvement. Implement updated SOPs and ensure staff compliance; communicate changes effectively. Supports technology implementations and provides frontline feedback during rollouts. Monitors switchboard metrics and implements service improvements to enhance caller experience. Conducts ongoing training and competency checks; reinforces compliance and quality expectations.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy.

Why Holland Hospital?

In a word—caring.

Here, we not only strive to provide the best possible care to our patients, but also nurture the continued health and wellness of our most valuable asset: our employees. We believe superior service is only possible with a superior workforce. Our collaborative, can-do culture makes all things possible. And, our family-like feel makes Holland Hospital not only a great place to work, but a career that feels like home.