Supervising Coordinator (Revenue Cycle Access), full time, days

Holland Hospital; Holland (MI); On-site; USD 57,000 - 86,000; Full time

Job summary

Holland Hospital in Holland, MI is seeking a Revenue Cycle Access Supervisor to oversee daily Patient Access operations, including scheduling, registration, financial clearance, admissions, switchboard, and interpreter services.

You will coach staff, monitor KPIs, participate in hiring and onboarding, and ensure compliance with cash-handling controls while collaborating with clinical, billing, and IT teams to optimize workflows.

Qualifications

• High school diploma required; a bachelor’s degree is preferred.
• 3–5 years' experience in Patient Access or Revenue Cycle.
• Experience with scheduling, financial clearance, and admissions workflows.
• Familiarity with medical terminology and insurance processes.

Responsibilities

• Supervise daily Patient Access operations including scheduling, registration, and admissions.
• Oversee interpreter services and emergency access.
• Monitor KPIs, assist with hiring, onboarding, and coaching.
• Ensure compliance with cash-handling controls and timekeeping policies.
• Collaborate with HR on corrective actions and performance documentation.

Skills

Customer service

Coaching

Communication

Organizational skills

EHR scheduling software

Medical terminology

Insurance knowledge

Education

High School Diploma

Associate degree preferred

Bachelor's degree preferred

Job description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.Reporting to the Revenue Cycle Access Manager, the Revenue Cycle Access Supervisor delivers frontline supervision for daily Patient Access operations, including scheduling, registration, financial clearance, admissions, emergency access, switchboard, and interpreter services. Collaborates with clinical, billing, and IT teams to translate policy into practice, optimize workflows, and maintain compliance. Assists with implementing standardized workflows and technology updates, monitors KPIs, and resolve operational barriers. Oversees coverage, PTO, and timekeeping; enforces cash-handling and POS collection controls. Supports budgetary goals through expense monitoring and cost-control initiatives. Actively participates in hiring processes, leads onboarding and orientation, and provides ongoing coaching and counseling. Partners with management and HR on corrective actions and performance documentation. Serves as first escalation point for operational issues.QualificationsEducation: High School Diploma; HBI Certification within 6 months required. Associate or bachelor’s degree preferred.Experience: 3–5 years in Patient Access or Revenue Cycle.Skills/Knowledge: strong customer service, coaching/training, communication, and organizational skills, coupled with technical proficiency in EHR/scheduling software, attention to detail, and knowledge of medical terminology/insurance.Employment Type: Full Time (80 hours every two weeks)Weekly Scheduled Hours: Mon-Fri (flexibility for evenings/weekends/nights as needed)Weekend Frequency: OccasionalWage Range: $57,240-$85,839Requirements:- High school diploma- Bachelors degree preferredTeam Leadership & Daily OperationsOversees day-to-day operations for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.Provides direct coaching and feedback; monitors performance against targets and corrects defects.Administers schedules, PTO, and call-offs; minimizes overtime and ensures adequate coverage.Acts as first point of escalation for operational issues; promptly reports unresolved concerns to leadership.Implements interpreter protocols and ensures staff compliance; resolves operational issues promptly.Human Resource ManagementActively participates in recruitment and selection by screening candidates, conducting interviews, and providing recommendations to management for final hiring decisions.Leads onboarding and orientation for new team members to ensure understanding of workflows, compliance standards, and service expectations.Provides ongoing coaching and counseling to address performance gaps, reinforce best practices, and support professional development.Partners with management and HR on corrective actions, including documentation of performance issues and participation in disciplinary discussions.Supports retention strategies by fostering engagement, recognizing contributions, and promoting a positive, collaborative work environment.Deliver onboarding activities that prepare new staff to perform core functions accurately and efficiently within established timelines.Track and validate new hire proficiency in workflows and systems, proving coaching and remediation where needed.Ensure all onboarding records, certifications, and compliance requirements are completed and verified promptly.Foster a positive onboarding experience through mentoring and team integration, contributing to departmental retention goals.Communicate onboarding status and escalate issues to management to maintain alignment with departmental standards.Financial & Performance AccountabilityExecutes POS collections processes and ensures compliance with cash-handling controls.Reviews and approves timecards daily; resolves payroll discrepancies and enforces timekeeping policies.Collaborates with leadership to monitors KPIs and audit results; implements training plans to address gaps.Provides accurate inputs for budget planning and supports and implements cost-control initiatives.Operational Performance ImprovementEnsures adherence to standardized workflows and communicates frontline feedback for improvement.Implement updated SOPs and ensure staff compliance; communicate changes effectively.Supports technology implementations and provides frontline feedback during rollouts.Monitors switchboard metrics and implements service improvements to enhance caller experience.Conducts ongoing training and competency checks; reinforces compliance and quality expectations.Holland Hospital is an Equal Opportunity Employer, please see our EEO policy