Patient Access Operations Lead — ADT & Revenue Cycle

HonorHealth; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

HonorHealth's Deer Valley location in Phoenix is seeking a Working Operations Lead in Registration Admitting to guide staff, support ADT system knowledge, Medicaid, self-pay accounts and insurance benefits. The role serves as a liaison between Patient Access teams and leadership, driving efficient revenue cycle processes.

This position emphasizes process improvements, ongoing department training, and ensuring throughput and compliance with HIPAA and regulations across the department.

Qualifications

• High School Diploma or GED required.
• Associate degree in related healthcare field preferred.
• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service.
• 3 years healthcare or hospital registration experience or patient financial counseling preferred.
• 3 years minimum experience required.

Responsibilities

• Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• Serves as a resource for employees in regards to all pertinent software applications.
• Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria.
• Attends departmental meetings to enhance communications within departments.

Education

High School Diploma or GED

Associate degree in related healthcare field

Job description

HonorHealth's Deer Valley location in Phoenix is seeking a Working Operations Lead in Registration Admitting to guide staff, support ADT system knowledge, Medicaid, self-pay accounts and insurance benefits. The role serves as a liaison between Patient Access teams and leadership, driving efficient revenue cycle processes.

This position emphasizes process improvements, ongoing department training, and ensuring throughput and compliance with HIPAA and regulations across the department.