Representative - Admissions Services

HonorHealth Deer Valley Medical Center; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth Deer Valley Medical Center in Phoenix, AZ is seeking a Patient Registrar Admitting for the night shift in the Registration Admitting department. The role involves greeting patients, collecting demographics and insurance information, and ensuring HIPAA compliance while delivering a compassionate patient experience.

Responsibilities include processing registrations, obtaining signatures, documenting information in electronic records, verifying benefits, and facilitating prior

Qualifications

• 6 months medical office, hospital registration or customer service experience required.
• 1 year experience at a medical office or other hospital facility preferred.

Responsibilities

• Greets patients and the public, providing information while maintaining HIPAA confidentiality and a positive patient experience.
• Registers patients including demographics, insurance, financial and medical information per revenue cycle criteria.
• Obtains required signatures on medical, financial and compliance documents; prepares paperwork including patient ID bands.
• Scans documents into the electronic medical/financial record system.
• Verifies insurance eligibility and coverage, obtains prior authorization to minimize denials and penalties.
• Collects payments for balances due at admission or discharge (co-pays, deductibles, co-insurance).
• Collaborates with the care team to support patient satisfaction and reimbursement.

Skills

Customer service

Medical office experience

Education

High School Diploma or GED

Job description

Primary City/State:
Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027
Category:
Patient Services
Shift:
Night
Department:
Registration Admitting
Wednesday-Friday 7:00 PM--0730 am.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• - Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• - Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• - Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• - Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• - Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• - Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• - Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

• - High School Diploma or GED Required

Experience

• - 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required
• - 1 year experience at a medical office or other hospital/ nursing home facility. Preferred

License and Certifications

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