Admission Services Lead, Patient Access

20 Deer Valley Medical Center; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking an operations lead for the Patient Access Admitting team. The role oversees registration staff and ensures throughput, with collaboration on training and process improvements across the revenue cycle.

The position requires experience in hospital registration or patient financial counseling and familiarity with HIPAA and reimbursement criteria. A focus on customer service and accurate reporting is essential.

Qualifications

• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service.
• Required 3 years healthcare or hospital registration experience or patient financial counseling preferred.

Responsibilities

• Oversees the shift-to-shift responsibilities of the registration staff.
• Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• Serves as a resource for employees in regards to all pertinent software applications.
• Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria.
• Attends departmental meetings to enhance communications within departments.
• Attends payer in-services and departmental meetings to enhance communications and public relation skills.
• Participates in process improvement activities.

Job description

HonorHealth in Phoenix, AZ is seeking an operations lead for the Patient Access Admitting team. The role oversees registration staff and ensures throughput, with collaboration on training and process improvements across the revenue cycle.

The position requires experience in hospital registration or patient financial counseling and familiarity with HIPAA and reimbursement criteria. A focus on customer service and accurate reporting is essential.