Patient Access Supervisor

Nebraska Medicine; Omaha (NE); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Nebraska Medicine is seeking a Patient Access Supervisor to lead registration and scheduling teams, ensuring a welcoming experience for patients. This full-time, second-shift role involves coaching staff, resolving escalated issues, and improving workflows across ambulatory clinics.

Ideal candidates will have at least five years in customer service, a Bachelor's degree, strong leadership and computer skills (Excel/Word), and the ability to type 45 words per minute.

Qualifications

• Minimum of five years of customer service experience required.
• Minimum of one year of experience to include leadership/mentoring and prioritizing work groups.
• Bachelor's degree or equivalent combination of education/experience required.

Responsibilities

• Lead the Patient Access Operations team and oversee registration and scheduling workflows.
• Coach and develop colleagues, resolve escalated concerns, and improve daily processes.
• Provide guidance on staffing, priorities, and performance to ensure an exceptional patient experience.

Skills

Leadership

Customer service

Problem solving

Interpersonal skills

Typing speed

BLS certification

Education

Bachelor's degree

Tools

Excel

Word

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: Second Shift (United States of America)

Patient Access Supervisor

Join Nebraska Medicine as a Patient Access Supervisor and lead the teams responsible for creating a smooth, accurate and welcoming experience for our patients. In this working supervisor role, you will support daily operations, coach and develop colleagues, resolve escalated concerns and help improve workflows across registration and scheduling services. This is an opportunity for an experienced customer service or patient access professional who is ready to lead people, make operational decisions and contribute to the continued improvement of the patient experience.

Shift Details

Full time, 40 hours per week

Second shift

On-call rotation for weekends and holidays

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network: Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support: Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!

Serve on the leadership team as a shift supervisor for the designated operation by overseeing all aspects of day-to-day Patient Access Operations. Partner closely with colleagues to serve as an Access expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to an/or assist staff on non-routine or escalated issues and complete performance appraisals and/or disciplinary actions. Coordinate staffing and operations for registration and scheduling areas within Ambulatory Clinics, procedural areas and ACCESS services. Support on and off site management of services.

Provide guidance for ACCESS team members, enterprise clinics, and decentralized registration areas by creating a positive work environment to maintain patient and employee satisfaction. Provide operations oversight, analysis, training, troubleshooting and analysis of resource requirements. Provide support to operations by assessing work flows and making recommendations for improvement. Must work in production as required.

Required Qualifications

• Minimum of five years of customer service experience required.
• Minimum of one year of experience to include the majority of the following: serve as an operational expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues.
• Bachelor's degree required or equivalent combination of education/experience combined required (One year of education equals one year of experience.)
• Ability to exhibit strong leadership, strong planning and organizational skills required.
• Ability to work independently, exercise creativity/innovation and be attentive to detail required.
• Strong interpersonal skills.
• Ability to problem solve and exhibit strong judgment skills in a well-thought out and timely fashion and determine appropriate course of action in significantly complex situations required.
• Based on department, may be required to work holiday and/or weekends.
• Expert knowledge in computer based applications, specifically Microsoft products including Excel and Word required.
• Excellent written and verbal skills and a demonstrated ability to prioritize work and direct staff required.
• Ability to type 45 words per minute with 95% accuracy required.
• Basic Life Support (BLS) certification within six months of hire or transfer date for employees working in hospital environment required.

Preferred Qualifications

• Leadership experience preferred.
• Experience in hospital patient registration preferred.
• Experience with hospital revenue cycle preferred.
• Experience leading staff in a 24 hour 7 day a week operation preferred.
• Project management experience preferred.
• Bachelor's degree in healthcare business or project management preferred.
• Knowledge of Microsoft ACCESS preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.

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