Patient Access Operations Lead

TuftsMedicine, Inc.; United States; On-site; USD 61,000 - 76,000; Full time

Job summary

Tufts Medicine is seeking a patient access leader to supervise inpatient and outpatient access teams. This role oversees pre-registration, insurance verification, referrals, and collections, and drives denial mitigation strategies.

The position focuses on supervising staff, guiding procedures, and aligning operations with departmental goals. Strong leadership, communication, and organizational skills are essential for success in this role.

Qualifications

• Must have high school diploma or equivalent.
• Four years of progressive experience in health care operations or patient access.
• Associate's degree preferred.
• Five years of progressive experience in health care operations or patient access.
• Prior supervisory experience.

Responsibilities

• Manages daily activities of patient access areas for all inpatient and outpatient services, including pre-registration, insurance verification, authorization, referral management, notification, registration, collections, and denial mitigation.
• Manages team to achieve goals assigned to the department and/or individual work units.
• Develops and implements new programs and procedures to improve patient access services, operations, and efficiency.
• Manages the development, implementation, and maintenance of patient access policies and procedures.
• Maintains regular contact with staff, Supervisors, and Director to keep abreast of issues and to provide feedback on overall operations and specific issues.
• Creates training and development plans for staff and facilitates professional growth and development of all Patient Access staff.
• Collaborates with peers, physicians, and/or services, when applicable.

Skills

Management

Leadership

Communication

Delegation

Staff supervision

Problem-solving

MS Office

Organizational skills

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office

Job description

Tufts Medicine is seeking a patient access leader to supervise inpatient and outpatient access teams. This role oversees pre-registration, insurance verification, referrals, and collections, and drives denial mitigation strategies.

The position focuses on supervising staff, guiding procedures, and aligning operations with departmental goals. Strong leadership, communication, and organizational skills are essential for success in this role.