Patient Access Operations Lead

Christus Health; Alexandria (LA); On-site; USD 52,000 - 69,000; Full time

Job summary

Christus Health in Alexandria, LA seeks an experienced supervisor to oversee daily operations of admission areas including Inpatient, Outpatient, ER, and Day Surgery. You will assist the Patient Access Director, maintain department reports, and coordinate staff schedules.

The role requires ensuring accurate documentation, proper insurance verifications, and adherence to policies. You will lead a team to deliver excellent patient, associate, and physician satisfaction while meeting productivity

Qualifications

• High school diploma required.

Responsibilities

• Maintain policy adherence in administration, attire, attendance, confidentiality, professionalism, and reliability.
• Monitor registration area operations for Inpatient, Outpatient, ER, and Day Surgery.
• Ensure Medicare/Medicaid and other third‑party payor criteria are met by orders for all admissions.
• Ensure accurate documentation of patient information in hospital records and systems.
• Oversee POS collections to meet established financial goals.
• Foster patient, Associate, and physician satisfaction.
• Ensure compliance with laws and confidentiality of patient data.
• Review Associate performance and provide coaching and training.
• Ensure timely communication of information and upcoming changes to Associates.
• Manage staffing to meet patient needs and maintain productivity.
• Ensure insurance verification and precertification are performed timely.
• Conduct periodic audits of department performance and report findings.
• Ensure equipment and supplies are available for assigned duties.
• Perform other duties to achieve department and facility objectives.

Education

High School Diploma

Job description

Christus Health in Alexandria, LA seeks an experienced supervisor to oversee daily operations of admission areas including Inpatient, Outpatient, ER, and Day Surgery. You will assist the Patient Access Director, maintain department reports, and coordinate staff schedules.

The role requires ensuring accurate documentation, proper insurance verifications, and adherence to policies. You will lead a team to deliver excellent patient, associate, and physician satisfaction while meeting productivity