Patient Access Navigator: Streamline Care & Scheduling

Covenant Health; Oregon (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Patient Access Navigator for their Knoxville, TN location. The role involves serving as the main point of contact for patients, answering calls, live chats, and emails while helping them navigate healthcare services. Candidates should possess excellent customer service skills, and prior experience in a call center is preferred. Attention to detail is crucial, as responsibilities include scheduling appointments and managing patient information efficiently. This full-time position is critical for ensuring patient access to services.

Qualifications

• Preference may be given to individuals with a high school diploma or equivalent work experience.
• Proficiency in relevant computer applications and prior call center or customer service experience is preferred.

Responsibilities

• Serve as the main point of contact for customers and patients.
• Respond to inquiries via calls, live chats, and emails.
• Schedule patient appointments and verify insurance benefits.
• Maintain organized documentation for various administrative duties.

Skills

Excellent customer service

Verbal communication

Listening skills

Proficiency in relevant computer applications

Education

High school diploma or GED (preferred)

Job description

A healthcare organization is seeking a Patient Access Navigator for their Knoxville, TN location. The role involves serving as the main point of contact for patients, answering calls, live chats, and emails while helping them navigate healthcare services. Candidates should possess excellent customer service skills, and prior experience in a call center is preferred. Attention to detail is crucial, as responsibilities include scheduling appointments and managing patient information efficiently. This full-time position is critical for ensuring patient access to services.