Patient Access Navigator — Care Access & Scheduling

Covenant Health; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Covenant Health is hiring a full-time Patient Access Navigator in Knoxville, TN, responsible for providing excellent customer service as the main point of contact for patients. Key duties include managing inbound calls, scheduling appointments, and ensuring timely communication. Ideal candidates should have strong computer skills and prior call center experience. The position requires adherence to HIPAA guidelines and a willingness to participate in ongoing education. This role offers a chance to make a significant impact in patient care and support.

Qualifications

• Must demonstrate excellent customer service skills and verbal communication.
• Proficient in relevant computer applications.
• Previous call center experience preferred.

Responsibilities

• Answer calls, online chats, and emails professionally.
• Provide navigation through the Covenant Health System.
• Verify patient insurance benefits accurately.
• Schedule patient appointments courteously.
• Maintain confidentiality in accordance with HIPAA policies.

Skills

Excellent customer service skills

Verbal communication

Listening skills

Proficiency in relevant computer applications

Education

High school diploma or GED preferred

Job description

Covenant Health is hiring a full-time Patient Access Navigator in Knoxville, TN, responsible for providing excellent customer service as the main point of contact for patients. Key duties include managing inbound calls, scheduling appointments, and ensuring timely communication. Ideal candidates should have strong computer skills and prior call center experience. The position requires adherence to HIPAA guidelines and a willingness to participate in ongoing education. This role offers a chance to make a significant impact in patient care and support.