Patient Access Navigator — Scheduling & Insurance

Intermountain Healthcare Inc.; United States; On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Healthcare Inc. is seeking an Enhanced Scheduler to register and schedule patients across Intermountain Health facilities.

You will review benefits, provide cost estimates, collect demographic data, and coordinate appointments, acting as a single point of contact between referring offices and hospital departments. The role emphasizes empathy, accurate data entry, and adherence to privacy and regulatory requirements while maintaining high patient service standards.

Qualifications

• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.
• Demonstrated typing proficiency.
• Demonstrated ability to work effectively in time sensitive situations.
• Demonstrated independent and critical decision making skills.

Responsibilities

• Registers and schedules patients system-wide, ensuring processes exceed customer expectations.
• Reviews insurance benefits, estimated costs, and payment options with patients.
• Gathers and verifies demographic, clinical, procedural, and prep information.
• Acts as liaison between physician offices and facility departments across service lines.
• Coordinates appointments for patients across multiple locations in the system.
• Documents discussions with patients and ensures accurate record keeping for follow up.

Skills

Communication skills

Task prioritization

Word processing/spreadsheets/email/cal

Typing proficiency

Time-sensitive decision making

Independent judgment

Job description

Intermountain Healthcare Inc. is seeking an Enhanced Scheduler to register and schedule patients across Intermountain Health facilities.

You will review benefits, provide cost estimates, collect demographic data, and coordinate appointments, acting as a single point of contact between referring offices and hospital departments. The role emphasizes empathy, accurate data entry, and adherence to privacy and regulatory requirements while maintaining high patient service standards.