Patient Access Navigator: Scheduling & Eligibility

Houston Methodist; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure timely scheduling and registration for patients, with financial clearance prior to appointments. You will use scheduling systems, verify eligibility, and maintain strong patient relations.

The role emphasizes accurate data entry, proficient English communications, and coordination with physicians and hospital staff to prevent delays and denials while upholding HIPAA privacy standards.

Qualifications

• High School diploma or equivalent education required.
• Three years of experience in healthcare setting/call center or customer service operations, or completion of Houston Methodist Call Center Apprenticeship.
• Healthcare terminology knowledge preferred.

Responsibilities

• Handle scheduling and registration for patients across locations with accuracy and timeliness.
• Provide excellent customer service while communicating with patients, physicians, and staff.
• Audit and assist with verification of eligibility and benefits.
• Use multiple software applications to schedule appointments and maintain patient data.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Communication

Medical terminology

English proficiency

Data entry

HIPAA compliance

Interpersonal skills

PC skills

Multi-application navigation

Care coordination

Education

High School diploma or equivalent

Tools

Windows

Excel basics

Scheduling software

EMR systems

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure timely scheduling and registration for patients, with financial clearance prior to appointments. You will use scheduling systems, verify eligibility, and maintain strong patient relations.

The role emphasizes accurate data entry, proficient English communications, and coordination with physicians and hospital staff to prevent delays and denials while upholding HIPAA privacy standards.