Patient Access Specialist

Hackensack Meridian Health Inc.; Red Bank (NJ); On-site; USD 42,000 - 70,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Specialist to join the Patient Access Services Team. You will conduct quality interviews, verify demographics, coordinate pre-registration and registration, and support insurance verification and financial clearance.

The role requires strong communication, basic medical terminology knowledge, and computer proficiency, with flexibility for rotating shifts including weekend days and holidays.

Qualifications

• High School diploma or GED required.
• Ability to work rotating shifts and weekends/holidays.
• Strong written and verbal communication; customer service oriented.
• Basic medical terminology knowledge; proficient with MS Office/Google Suite.

Responsibilities

• Perform facility-based scheduling and bed planning.
• Handle pre-registration, registration, and insurance verification.
• Obtain patient consents/attestations and financial clearance.
• Screen Medicare/Medicaid and managed care patients for network status.
• Ensure compliance with safety standards and maintain a positive patient experience.
• Complete EPIC Cadence/Prelude training within 30 days of access.

Skills

Communication skills

Customer service

Basic medical terminology

Computer skills

Rotating shifts

Weekend/holiday availability

Bilingual

Education

High School diploma or GED

Bachelor's degree

Hospital experience (1+ years)

Tools

EPIC Cadence

EPIC Prelude

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to work rotating schedules/shifts based on needs.
• Good written and verbal communication skills.
• Customer Service Oriented.
• Basic medical terminology knowledge.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• Ability to work every other weekend.
• Ability to work three (3) out of six (6) holidays.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's Degree and/or related experience.
• Minimum of 1+ years of experience in a hospital setting.
• Patient Financial services experience in a professional or hospital setting.
• Prior registration/insurance verification experience.
• Excellent Analytical, written and verbal communication, and interpersonal skills.
• Proficient medical terminology knowledge.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Bilingual (i.e. Spanish or Korean).
• Experience with EPIC HB, Cadence, and Prelude.

Licenses and Certifications Required:

• Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted.