Patient Access Navigator for Sleep & Pulmonary Care

Santiam Hospital; Stayton (OR); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Holiday Pay

401(k) Retirement

Life Insurance

Long Term Disability

Employee Discounts

Bilingual Pay

Public Service Loan Forgiveness

Tuition Assistance

Job summary

Santiam Hospital & Clinics Pulmonary & Sleep Medicine Clinic seeks a Patient Access Representative to be the first point of contact for patients, setting the tone for care across the hospital system. You will schedule appointments after pre-authorization, verify insurance, answer calls, and support outpatient paperwork and scheduling.

The ideal candidate has a high school diploma, prior customer service/data entry experience, and strong communication skills.

Qualifications

• Experience in customer service or data entry is preferred.
• Ability to operate a multi-line phone system and manage interruptions.
• Bilingual Spanish and English is preferred but not required.

Responsibilities

• Schedule patient appointments for Outpatient Services after pre-authorization.
• Obtain and verify insurance pre-authorization for services.
• Maintain and modify Department services schedule under direction.
• Answer calls professionally and transfer within the Department.
• Respond to patient and provider information requests.
• Complete outpatient service paperwork and clerical tasks as needed.
• Order replacement supplies for at-risk department areas.
• Perform other duties as assigned by the Director.

Skills

Customer service

Data entry

Verbal and written communication

Phone system

Education

High school diploma or GED

Job description

Santiam Hospital & Clinics Pulmonary & Sleep Medicine Clinic seeks a Patient Access Representative to be the first point of contact for patients, setting the tone for care across the hospital system. You will schedule appointments after pre-authorization, verify insurance, answer calls, and support outpatient paperwork and scheduling.

The ideal candidate has a high school diploma, prior customer service/data entry experience, and strong communication skills.