Patient Access Navigator | EPIC Pro & Compassionate Care

Variety Care; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Variety Care is seeking a Specialist, Patient Access to support scheduling and patient access across clinics. You will greet patients, handle calls, and guide them through accessing Variety Care services with accuracy and courtesy.

The role emphasizes HIPAA compliance, strong communication, and EPIC EMR proficiency. It requires teamwork, reliability, and a patient-centered approach in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Data entry and general computer skills.
• Experience with public/customer service in retail or call center.
• Strong active listening and communication.
• Ability to handle confidential information.
• Excellent organizational and prioritization abilities.

Responsibilities

• Provide excellent customer service and telephone etiquette while scheduling patient appointments.
• Serve as first point of contact, maintaining a friendly and professional demeanor.
• Manage high volume calls and document patient interactions in the EMR.
• Meet or exceed patient access performance metrics.
• Follow HIPAA guidelines and privacy policies in all interactions.

Skills

Communication skills

Customer service

Conflict resolution

Empathy

Organizational skills

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Variety Care is seeking a Specialist, Patient Access to support scheduling and patient access across clinics. You will greet patients, handle calls, and guide them through accessing Variety Care services with accuracy and courtesy.

The role emphasizes HIPAA compliance, strong communication, and EPIC EMR proficiency. It requires teamwork, reliability, and a patient-centered approach in a fast-paced environment.