Patient Access Navigator - Clinic Services

Confluence Health; Wenatchee, Northern (WA, KY); Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Retirement Plan

Pool Differential

Sick Leave

Shift Differential

Employee Assistance Program

Job summary

Confluence Health in Wenatchee, WA is seeking a Pool Patient Access Specialist to provide patients with appointments, medication refills, information assistance, and access to services. This pool role offers no guarantee of hours and reports to the Clinic Patient Access & SWBD Supervisor.

Responsibilities include answering inbound calls, scheduling/canceling appointments, updating demographics in Epic, encouraging MyChart enrollment, assisting with refills, and coordinating with care teams.

Qualifications

• Experience in healthcare, call center, or customer service.
• Ability to work in a fast-paced, changing environment.
• Excellent interpersonal and written/oral communication skills.
• Proficiency in data entry and computer navigation; grammar important.

Responsibilities

• Answer inbound calls promptly and professionally.
• Schedule and cancel appointments per guidelines.
• Review and confirm details; update demographics in Epic; encourage MyChart enrollment.
• Act as a liaison between patients and care teams.
• Assist patients with medication refills and coordinating with pharmacies.
• Learn and apply de-escalation techniques.
• Relay clerical and clinical messages with clear spelling and grammar.
• Identify emergencies and coordinate next steps with providers.
• Support Wenatchee Clinic Patient Access Center and cross-train as needed.

Skills

Customer service

Communication skills

Data entry

Healthcare experience

Fast-paced environment

Education

High School diploma or GED

Job description

Confluence Health in Wenatchee, WA is seeking a Pool Patient Access Specialist to provide patients with appointments, medication refills, information assistance, and access to services. This pool role offers no guarantee of hours and reports to the Clinic Patient Access & SWBD Supervisor.

Responsibilities include answering inbound calls, scheduling/canceling appointments, updating demographics in Epic, encouraging MyChart enrollment, assisting with refills, and coordinating with care teams.