Patient Access Navigator

Paycom; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Paycom seeks a Patient Navigation Center Assistant for our Milwuakie Office in Portland, OR 97222. This front-office role emphasizes confidentiality, effective patient interactions, and accurate EMR documentation.

The successful candidate will coordinate patient scheduling, screen inquiries, and route calls to the proper department while maintaining a tidy workspace and a professional demeanor.

Qualifications

• Personable and well spoken.
• High relationship IQ.
• Prioritize and organize tasks efficiently.
• Handle distractions well.
• Great focus and attention to detail.
• Embrace new challenges with positive attitude.
• Reliable (you enjoy coming to work every day!).

Responsibilities

• Maintain confidentiality of all information related to patients and medical staff.
• Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors.
• Answer telephone courteously and promptly.
• Provide appropriate information to patients.
• Direct patient & facility phone calls to correct department.
• Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider.
• Verify and update patient demographic information. Advise billing staff if necessary.
• Schedule patients.
• Process patient missed appointments by rescheduling or documenting absence.
• Maintain a clean and organized work area.
• Communicate effectively with all clinic staff.
• Ability to handle a variety of tasks simultaneously.
• Prioritize tasks efficiently.

Skills

Personable & well spoken

Relationship IQ

Prioritize tasks

Handle distractions

Attention to detail

Positive attitude

Reliability

Job description

Paycom seeks a Patient Navigation Center Assistant for our Milwuakie Office in Portland, OR 97222. This front-office role emphasizes confidentiality, effective patient interactions, and accurate EMR documentation.

The successful candidate will coordinate patient scheduling, screen inquiries, and route calls to the proper department while maintaining a tidy workspace and a professional demeanor.