Patient Access Navigator

Hackensack Meridian Health; North Bergen (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Specialist to manage inpatient and outpatient access, verify insurance, and coordinate financial clearance. The role requires handling scheduling, registration, and pre-authorization with focus on accurate demographics and patient safety within a high-volume hospital environment.

Responsibilities include greeting patients, performing eligibility checks, documenting regulatory consents, and ensuring smooth patient flow while upholding service

Qualifications

• High School diploma or GED required; 1+ year hospital experience preferred.
• Strong written and verbal communication; customer service oriented.
• Proficient computer skills (Microsoft Office/Google Suite) and EPIC familiarity.
• Bachelor's degree and/or related experience preferred.
• Bilingual ability (Spanish or Korean) is a plus.

Responsibilities

• Greet patients and manage in-person/phone interactions.
• Perform scheduling, pre-registration, pre-certification, and insurance verification.
• Verify eligibility, benefits, and pre-authorization requirements.
• Register patients in Epic and ensure accurate records.
• Assist with financial clearance and upfront cash collection when appropriate.
• Maintain compliance with policies and patient financial responsibilities.

Skills

Customer service

Strong communication

Proficient computer skills

Bilingual (Spanish or Korean)

Rotating shifts weekends holidays

Education

High School diploma or GED

Bachelor's degree and/or related experience

Tools

EPIC Cadence

EPIC Prelude

Cadence/Prelude training

Job description

Hackensack Meridian Health is seeking a Patient Access Specialist to manage inpatient and outpatient access, verify insurance, and coordinate financial clearance. The role requires handling scheduling, registration, and pre-authorization with focus on accurate demographics and patient safety within a high-volume hospital environment.

Responsibilities include greeting patients, performing eligibility checks, documenting regulatory consents, and ensuring smooth patient flow while upholding service