Patient Access Navigator

NYC Health + Hospitals; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

NYC Health + Hospitals Bellevue is seeking a friendly and professional Customer Service Assistant to greet clients, identify services, and direct them to the appropriate personnel. The role emphasizes accurate information, confidentiality, and smooth patient flow within a busy health care setting.

You will support lobby monitoring, provide interpreters as needed, distribute materials, and answer questions about available services while maintaining a welcoming environment for all visitors.

Qualifications

• High school diploma or equivalent required; 1 year of full-time customer service experience preferred.
• Bachelor’s degree may substitute for 1 year of experience; completion of NYC Health + Hospitals customer service training within 90 days required.

Responsibilities

• Greet clients and identify services needed to facilitate their flow in the health care setting.
• Direct clients to appropriate personnel or area and monitor lobby activity.
• Provide clear, accurate answers regarding services and policies; maintain confidentiality.
• Maintain directory of interpreters, departments, local transportation and community services.
• Distribute informational materials and surveys; assist with visitor passes and status inquiries as per policy.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

Bachelor’s degree substitution

Job description

NYC Health + Hospitals Bellevue is seeking a friendly and professional Customer Service Assistant to greet clients, identify services, and direct them to the appropriate personnel. The role emphasizes accurate information, confidentiality, and smooth patient flow within a busy health care setting.

You will support lobby monitoring, provide interpreters as needed, distribute materials, and answer questions about available services while maintaining a welcoming environment for all visitors.