Client Navigator - Level I

NYC Health + Hospitals; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

NYC Health + Hospitals Bellevue is seeking a friendly and professional Customer Service Assistant to greet clients, identify services, and direct them to the appropriate personnel. The role emphasizes accurate information, confidentiality, and smooth patient flow within a busy health care setting.

You will support lobby monitoring, provide interpreters as needed, distribute materials, and answer questions about available services while maintaining a welcoming environment for all visitors.

Qualifications

• High school diploma or equivalent required; 1 year of full-time customer service experience preferred.
• Bachelor’s degree may substitute for 1 year of experience; completion of NYC Health + Hospitals customer service training within 90 days required.

Responsibilities

• Greet clients and identify services needed to facilitate their flow in the health care setting.
• Direct clients to appropriate personnel or area and monitor lobby activity.
• Provide clear, accurate answers regarding services and policies; maintain confidentiality.
• Maintain directory of interpreters, departments, local transportation and community services.
• Distribute informational materials and surveys; assist with visitor passes and status inquiries as per policy.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

Bachelor’s degree substitution

Job description

Marketing StatementNYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

Marketing StatementNYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under supervision, with some latitude for independent initiative and judgement, performs tasks related to inquiries by the general public and facilitates the flow of clients. Primary duties include interaction with clients, providing information, and explaining applicable rules, regulations, policies and procedures. Performs related tasks.

Examples Of Typical Tasks

• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records.
• Distributes informational materials and surveys.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
• May explain policies and procedures to clients.
• May retrieve information from computer system or staff.
• May file, type, use personnel computers, and answer phones.
• May escort clients.
• May provide interpreting services for clients with visual, auditory or limited English proficiency needs.

Minimum Qualifications

• High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and
• One (1) year of full-time customer service experience.
• Bachelor’s Degree from an accredited college or university may be substituted for one (1) year of experience. However, successful completion of NYC Health + Hospitals customer service training program within ninety (90) days of appointment is required.

Department Preferences