Entry-Level Patient Experience Navigator

NYC Health + Hospitals; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Lincoln Medical and Mental Health Center in Downtown Bronx, part of NYC Health + Hospitals, seeks a customer service–oriented associate to guide clients through the health care setting. Under supervision, you greet visitors, provide information, direct them to the right departments, monitor entrances, and maintain client confidentiality and records to support smooth patient flow.

Experience in frontline service is valued; training is provided within 90 days to qualify for the hospital’s customer

Qualifications

• High school diploma or equivalent; approved by state education department.
• One year of full-time customer service experience.
• Bachelor’s degree may substitute for one year of experience; NYC Health + Hospitals training within 90 days is required.

Responsibilities

• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains records and client confidentiality.

Education

High school diploma or equivalent

Bachelor’s Degree substitute for one year experience

Job description

Lincoln Medical and Mental Health Center in Downtown Bronx, part of NYC Health + Hospitals, seeks a customer service–oriented associate to guide clients through the health care setting. Under supervision, you greet visitors, provide information, direct them to the right departments, monitor entrances, and maintain client confidentiality and records to support smooth patient flow.

Experience in frontline service is valued; training is provided within 90 days to qualify for the hospital’s customer