Patient Access Navigator

Ensemble Health Partners; Mechanicsville (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking an entry-level Patient Access staff member in Mechanicsville, VA. The on-site role involves patient intake, eligibility checks, and education in a fast-paced environment.

You will pre-register patients, verify insurance details, and explain consent forms while delivering compassionate customer service. CRCR certification must be obtained within 9 months.

Qualifications

• 1+ year of customer service experience.
• Inquisitive and open to innovation including AI.
• High School Diploma or GED required.
• CRCR certification required within 9 months.

Responsibilities

• Assist patients by collecting insurance info and processing orders with accuracy.
• Operate the telephone switchboard for calls.
• Adhere to policies and provide compassionate service.
• Support POS and billing processes to aid clean claim rates.
• Pre-register patient accounts prior to visits.
• Explain consent forms and distribute patient education documents.

Skills

Customer service

Curiosity to innovate

AI awareness

Education

High School Diploma/GED

Job description

Ensemble Health Partners is seeking an entry-level Patient Access staff member in Mechanicsville, VA. The on-site role involves patient intake, eligibility checks, and education in a fast-paced environment.

You will pre-register patients, verify insurance details, and explain consent forms while delivering compassionate customer service. CRCR certification must be obtained within 9 months.