Patient Access Navigator

Geisinger; Lewistown (Mifflin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits starting day one

Multiple medical plans

Health Savings Account (HSA)

Life insurance

401(k) with Geisinger contributions

Generous PTO

Tuition reimbursement up to $5,000/yr

Wellness program & employee assistance

Job summary

Geisinger is seeking a front desk/medical office support professional to greet and register patients, verify demographics, and schedule follow-up appointments. You will assist with insurance processing, explain financial obligations, and ensure compliance with privacy regulations in a busy office environment.

The role involves multitasking across check-in, check-out, and referral coordination, with rotational scheduling including weekends/holidays as applicable.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year related work experience preferred

Responsibilities

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Ind ependently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger is seeking a front desk/medical office support professional to greet and register patients, verify demographics, and schedule follow-up appointments. You will assist with insurance processing, explain financial obligations, and ensure compliance with privacy regulations in a busy office environment.

The role involves multitasking across check-in, check-out, and referral coordination, with rotational scheduling including weekends/holidays as applicable.