Patient Access Front Desk Specialist

Geisinger; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

401(k) plan

Paid time off (PTO) benefits

Wellness program

Job summary

Geisinger is seeking a Front Desk/Patient Access role to support the department with greeting patients, registering them, and coordinating check-in and scheduling tasks. The position requires handling insurance information, collecting payments, and maintaining HIPAA-compliant records.

Applicants should have a HS diploma or GED and be able to work in a busy office environment while delivering high-quality customer service and accurate data entry for patient accounts.

Qualifications

• Front desk support and front line office activities.
• Greet and register incoming patients and verify demographics.
• Read and interpret insurance responses and assign coverage per encounter.
• Communicate financial obligations and collect fees as applicable.
• Ensure HIPAA guidelines and patient confidentiality are maintained.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes as needed.
• Process referrals, prescriptions, and patient requests.
• Post cash following department guidelines and maintain accurate records.
• Schedule follow-up appointments and any necessary ancillary services.

Skills

Patient registration

Insurance verification

Billing & payments

HIPAA compliance

Education

High school diploma or GED

Job description

Geisinger is seeking a Front Desk/Patient Access role to support the department with greeting patients, registering them, and coordinating check-in and scheduling tasks. The position requires handling insurance information, collecting payments, and maintaining HIPAA-compliant records.

Applicants should have a HS diploma or GED and be able to work in a busy office environment while delivering high-quality customer service and accurate data entry for patient accounts.