Patient Access & Care Concierge

Intermountain Healthcare; Red Lodge (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Red Lodge, MT is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check in/out, verify demographic and insurance information, and schedule visits, tests, and referrals.

You will document interactions in the EMR, collect payments, educate patients on financial assistance, and work with care teams to deliver a courteous, accurate patient experience.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.

Responsibilities

• Greet and check-in/out patients, verify demographic and insurance information.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients and authorize forms; collect and document payments as needed.
• Document all interactions in the EMR and ensure accuracy.
• Educate patients on financial assistance options as applicable.

Skills

Customer service

Communication

Professional etiquette

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Red Lodge, MT is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check in/out, verify demographic and insurance information, and schedule visits, tests, and referrals.

You will document interactions in the EMR, collect payments, educate patients on financial assistance, and work with care teams to deliver a courteous, accurate patient experience.