Patient Access Specialist (PRN)

Intermountain Healthcare; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health, based in the Denver Midtown Clinic, seeks a Patient Service Representative to be the initial touchpoint for patients, greeting and checking in/out, and verifying information for accurate registration and billing.

The role requires handling phone and in-person interactions, documenting in the EMR, scheduling visits, and assisting with insurance coordination and payments while safeguarding PHI and patient privacy.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Responsibilities

• Greet and check-in/out patients in person or over the phone.
• Verify demographic and insurance information during registration.
• Schedule appointments, tests, referrals and consultations.
• Enter and update necessary patient data in the EMR.
• Obtain insurance cards, IDs and signatures as required.
• Process payments and educate patients on financial assistance.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy

Professional demeanor

Collaboration

Education

High school diploma or GED preferred

Tools

EMR systems

Other relevant software

Job description

Intermountain Health, based in the Denver Midtown Clinic, seeks a Patient Service Representative to be the initial touchpoint for patients, greeting and checking in/out, and verifying information for accurate registration and billing.

The role requires handling phone and in-person interactions, documenting in the EMR, scheduling visits, and assisting with insurance coordination and payments while safeguarding PHI and patient privacy.