Patient Experience & Access Specialist

Intermountain Health; Wheat Ridge (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative for the Wheat Ridge Clinic in Colorado. This role connects patients with care, greets and checks in/out patients, and verifies information to ensure smooth intake and billing processes.

The position emphasizes accuracy in documentation, efficient appointment scheduling, and collaboration with caregivers while maintaining confidentiality and PHI protection. Strong communication and computer skills are essential for success.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high level customer/patient satisfaction.
• Ability to protect privacy and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostics, referrals, and/or consultations.
• Registers patients by confirming, entering, and updating demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on required forms.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Tools

EMR software

Job description

Intermountain Health is seeking a Patient Service Representative for the Wheat Ridge Clinic in Colorado. This role connects patients with care, greets and checks in/out patients, and verifies information to ensure smooth intake and billing processes.

The position emphasizes accuracy in documentation, efficient appointment scheduling, and collaboration with caregivers while maintaining confidentiality and PHI protection. Strong communication and computer skills are essential for success.