Patient Access & Medical Support Specialist

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

The US Department of Veterans Affairs in Des Moines, IA is seeking an Advanced Medical Support Assistant to support a Patient Aligned Care Team (PACT) or Specialty Care within a VA medical facility. This role emphasizes accurate data entry, scheduling, and coordination of patient care with clinical staff.

We require U.S. citizenship and English proficiency; a high school diploma or GED is accepted. No prior healthcare experience is required for the GS-5 level, with training provided on-site.

Qualifications

• Citizenship: U.S. citizen.
• English proficiency in speaking and writing.
• Education: High school diploma or GED.
• Experience: None required for GS-5 level.
• Background checks and pre-employment requirements.

Responsibilities

• Provide administrative support to the PACT team and patient care.
• Enter, update, and retrieve patient information in electronic health records.
• Schedule medical appointments and coordinate care with clinicians.
• Communicate with internal and external customers to resolve inquiries.

Skills

Medical terminology

Customer service

Health IT systems

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or equivalent

Job description

The US Department of Veterans Affairs in Des Moines, IA is seeking an Advanced Medical Support Assistant to support a Patient Aligned Care Team (PACT) or Specialty Care within a VA medical facility. This role emphasizes accurate data entry, scheduling, and coordination of patient care with clinical staff.

We require U.S. citizenship and English proficiency; a high school diploma or GED is accepted. No prior healthcare experience is required for the GS-5 level, with training provided on-site.