Medical Support Assistant (Advanced)

Talentify; Iowa City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) assigned to the Surgical Care Service Line within the Iowa City VA Healthcare System supports the PACT model, collaborating with physicians, nurses, and administrative staff to keep clinics running smoothly in Iowa City, IA.

They coordinate reviews of clinic utilization, adjust setups, and manage follow-up communications with patients and teams, including secure messaging, discharge communications, and tracking for follow-ups and tests.

Qualifications

• Coordinate with patient care team to review clinic utilization and support clinic operations.
• Develop and maintain effective communication with the patient and interdisciplinary team.
• Assist with communications during inpatient to outpatient discharge and with non-VA facilities.
• Facilitate secure messaging and follow-up tracking for tests and consults.

Responsibilities

• Review clinic utilization using reports to ensure clinic setup meets needs and make adjustments as needed.
• Develop and maintain effective communication with the patient, interdisciplinary team, VA centers, and other agencies.
• Assist with communications during inpatient to outpatient discharge; communicate with non-VA facilities; facilitate secure messaging.
• Notify patients of normal lab results and manage tracking for follow-up care such as consults and tests.

Job description

The Advanced Medical Support Assistant (AMSA) assigned to Surgical Care Service Line involved in a PACT model with the Iowa City VA Healthcare System in Iowa City, IA. The PACT team let is a primary care team that generally consists of a provider (MD, NP, PA, PT, or OT), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician).

Duties

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to: