Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Dayton VA Medical Center in Ohio is recruiting for a Medical Support Assistant (Advanced) to support patient care as part of the Primary Care Service. The role covers administrative and clerical duties and contributes to the Patient Aligned Care Team (PACT) initiative, coordinating access to care and ensuring efficient patient flow.

Applicants may be referred and tentatively selected while meeting education and licensure requirements; final hire depends on completion of all prerequisites.

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology is preferred.
• Experience in healthcare administration or patient support is not required but beneficial.

Responsibilities

• Provide administrative/clerical support for patient care.
• Assist with scheduling and access to care within Primary Care.
• Support coordination of care delivery and patient flow in the clinic.
• Assist with documentation and reporting as needed.

Skills

Access coordination

Interdisciplinary collaboration

Medical terminology

Effective communication

Prioritization

Organization

Report/data presentation

Education

High school diploma / GED

Job description

The Dayton, Ohio Veterans Affairs Medical Center is recruiting for well-qualified Medical Support Assistant (Advanced), within the Primary Care Service. The Medical Support Assistant (Advanced) is responsible for administrative\\clerical duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Experience. None
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

GS-6 Medical Support Assistant (Advanced)

Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. 9 This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience:

None

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is the GS-6.

Physical Requirements:

Work is mostly sedentary. There will be some periods of walking, bending, lifting or carrying of work-related items. Normal safety precautions and practices are required of working in a healthcare environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow and competing demands.