Patient Access & Medical Assistant Specialist

Dignity Health Medical Group; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Assistant Patient Service Representative to efficiently manage patient access to care. You will schedule and register appointments, screen calls, process referrals and communications, and document findings in patient records in a fast-paced, SEIU-UHW represented environment.

Beyond front-d desk duties, you will assist with lab/radiology results and support colleagues, emphasizing first-call resolution and professional interaction with

Qualifications

• High school diploma or GED is required.
• Completion of a formal Medical Assistant program as per state guidelines.
• Minimum 6 months experience scheduling patient appointments (in‑person or by phone).
• Experience with computer systems, including Windows-based programs and web apps.

Responsibilities

• Schedule and register patient appointments and process cancellations.
• Answer and screen incoming calls with professional, courteous communication.
• Process communication requests via phone, fax, email and other channels efficiently.
• Document clinically relevant findings in patient records and update referrals/authorizations.
• Provide lab and radiology results within policy guidelines and assist with issue resolution.

Education

High School Diploma or GED

Formal Medical Assistant program

Tools

Windows-based software

Web-based applications

Job description

Dignity Health Medical Foundation is seeking a Medical Assistant Patient Service Representative to efficiently manage patient access to care. You will schedule and register appointments, screen calls, process referrals and communications, and document findings in patient records in a fast-paced, SEIU-UHW represented environment.

Beyond front-d desk duties, you will assist with lab/radiology results and support colleagues, emphasizing first-call resolution and professional interaction with