Patient Access Manager

Scottish Rite for Children; Frisco (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Scottish Rite for Children in Frisco, TX seeks a Patient Access Manager to lead the Ambulatory Surgical Center access team. You will shape workflows, drive performance, and coordinate staffing and training to ensure exceptional patient experiences.

The role requires 5+ years in healthcare access/center settings with leadership experience, strong communication, and the ability to collaborate across departments while maintaining HIPAA compliance and payroll accuracy.

Qualifications

• Minimum 5 years in contact center, medical office or healthcare setting.
• Minimum 2 years in a leadership role.
• Strong written and verbal communication skills.
• Strong organizational and interpersonal skills.

Responsibilities

• Defines, develops, and improves operational and access workflows within Ambulatory Care.
• Assigns, monitors, and manages employees’ work; ensures reliability.
• Manages recruiting and hiring processes for the team and areas of responsibility.
• Ensures staff competency through training and quality assurance efforts.
• Manages outcomes and metrics in Ambulatory Care; supports growth of direct reports.
• Collaborates with stakeholders to improve patient care, efficiency, and processes.
• Maintains payroll, PTO, and leave records in accordance with policies and laws.
• Upholds HIPAA guidelines and patient confidentiality.
• Supports performance improvement initiatives and organizational goals.

Skills

Leadership

Communication skills

Healthcare administration

Staff development

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

## Patient Access ManagerApplylocations: Frisco, TXtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR5886Our patients are our number one priority! We're committed to giving children back their childhood!**Job Posting Title:**Patient Access Manager**Location:**Frisco - Ambulatory Surgical Center**Additional Posting Details:**Monday - Friday8:00am - 4:30pm**Job Description:**# ****Duties/Responsibilities***** Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services* Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail* Manages recruiting and hiring processes for team and areas of responsibility* Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance* Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care* Coordinates and develops professional growth of direct reports* Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements* Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary* Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution* Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws* May maintain patient information and documentation in electronic medical record; guides team in this area* Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights* Supports and promotes hospital and departmental performance improvement goals* Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations* Supports departmental initiatives and change efforts* Practices financial and resource stewardship* Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values* Additional duties as assigned# **Required Skills/Abilities*** High school diploma or equivalent required* Bachelor’s degree preferred* Minimum 5-years’ experience in contact center, medical office or healthcare setting required* Minimum 2-years in relevant leadership position required* Strong written and verbal communication skills required* Strong organizational and interpersonal skills required# ****Working Environment***** Working Conditions: Inside* Working Position: Sitting, Standing, Walking* Physical Demands: Sedentary & Light* Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.* An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs* Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking* An Individual in this position will be exposed to: Inside environment### About UsAt Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.For questions, contact [e-mail].