Patient Access Manager

Scottish Rite for Children; New Orleans (LA); In loco; USD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equal opportunity employer

Descrizione del lavoro

Scottish Rite for Children in Frisco is seeking a Patient Access Manager to lead Ambulatory Care access services, including contact center and PAR teams. You will recruit, develop, and manage staff, drive performance metrics, and ensure compliant, patient-focused operations.

Requires 5+ years in healthcare settings, 2+ years in leadership, and strong communication and organizational skills. This is a full-time on-site role with a Monday–Friday schedule and a focus on improving patient access and

Competenze

• Minimum 5 years’ experience in contact center, medical office or healthcare setting
• Minimum 2 years in a leadership position
• Strong written and verbal communication skills
• Strong organizational and interpersonal skills

Mansioni

• Defines, develops, and improves operational and access workflows within Ambulatory Care
• Assigns, monitors, and manages staff performance
• Manages recruiting and hiring for team and areas of responsibility
• Ensures staff competency through training and quality assurance
• Coordinates professional growth of direct reports
• Collaborates with stakeholders to improve patient care and efficiency
• Maintains payroll, PTO, and leave records for direct reports
• Upholds HIPAA guidelines and patient privacy

Conoscenze

Communication skills

Leadership experience

Healthcare experience

Educational background

Organizational skills

Formazione

High school diploma or equivalent

Bachelor’s degree preferred

Descrizione del lavoro

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Manager Location: Frisco - Ambulatory Surgical Center Additional Posting Details: Monday - Friday 8:00am - 4:30pm

Job Description

Duties/Responsibilities

• Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
• Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail
• Manages recruiting and hiring processes for team and areas of responsibility
• Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
• Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care
• Coordinates and develops professional growth of direct reports
• Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
• Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary
• Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
• Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
• May maintain patient information and documentation in electronic medical record; guides team in this area
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Supports and promotes hospital and departmental performance improvement goals
• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Minimum 5-years’ experience in contact center, medical office or healthcare setting required
• Minimum 2-years in relevant leadership position required
• Strong written and verbal communication skills required
• Strong organizational and interpersonal skills required

Working Environment

Working Conditions: Inside

Working Position: Sitting, Standing, Walking

Physical Demands

Physical Demands: Sedentary & Light Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.

An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs

Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking

An Individual in this position will be exposed to: Inside environment

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and are an equal opportunity employer.

For questions, contact [e-mail].