Patient Access Liaison Remote

Planned Parenthood Gulf Coast; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading women's health care provider as a Patient Access Liaison. This remote role focuses on enhancing patient relations through exemplary communication and support. Ideal candidates will demonstrate empathy, reliability, and professionalism while managing patient access to healthcare services.

Qualifications

• Experience in customer service, preferably over the phone.
• Fluency in English; Spanish preferred.

Responsibilities

• Provide exemplary access to healthcare via multiple communication channels.
• Manage high volumes of calls and provide accurate information.

Skills

Customer Service

Communication

Empathy

Active Listening

Education

High school diploma/GED

Tools

EMR

Job description

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Salary: $16.50/hr - Remote Position

Due to operational needs, Patient Access Liaisons should reside in any of the following Texas metropolitan areas: Edinburg, El Paso, Laredo, Lubbock, or San Antonio.

Planned Parenthood Gulf Coast (PPGC) is the nation's leading women's health care provider, educator, and advocate, serving women, men, teens, and families. For over 100 years, PPGC has worked to improve women's health and safety, prevent unintended pregnancies, and support informed health care decisions.

Summary

Responsible for providing patients with exemplary access to healthcare via multiple communication channels in a remote environment, demonstrating empathy, reliability, active listening, patience, and professionalism. Serves as the initial contact point for services and strives to enhance patient relations.

Essential Functions

We Tend to the Team: We support, respect, and trust each other.

• Adhere to attendance and schedule guidelines
• Make positive connections with team members and patients
• Contribute to organizational goals
• Maintain professional appearance online
• Work weekends and evenings as needed

We Respect and Honor All People: We are committed to diversity and inclusion.

• Communicate respectfully across cultures
• Build positive relationships

We Jump In: Collaborate to accomplish tasks.

• Manage high volumes of calls and provide accurate information
• Document all communications accurately

We Try and We Learn: Strive for continuous improvement.

• Participate in training and development

We Care for Our Business: Conduct business ethically and legally.

• Follow HIPAA and confidentiality guidelines

We Return to Our Mission: Dedicate to providing high-quality care.

• Align with organizational goals

Qualifications

• High school diploma/GED
• Experience in customer service, preferably over the phone
• Fluency in English; Spanish preferred
• Intermediate to advanced computer skills, including EMR experience preferred

Physical Demands & Work Environment

Primarily office-based with standard physical requirements for computer work; remote work setup required with specific equipment and workspace standards.

Planned Parenthood is an equal opportunity employer committed to diversity and inclusion.