Patient Access Associate

Piedmont Healthcare; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center agent to support patient registration in a remote environment. The role involves ensuring patient accounts are complete, calculating financial responsibilities, and processing payments. Ideal candidates will have experience in healthcare revenue cycles and strong customer service skills.

Qualifications

• One year experience in healthcare revenue cycle, clinical role, or related clerical accounting.
• Three years of healthcare Revenue Cycle/Call Center experience preferred.

Responsibilities

• Serves as a Call Center agent to support Patient Access Registration.
• Calculates patient financial responsibility and processes payments.

Skills

Healthcare Revenue Cycle

Clerical Accounting

Customer Service

Education

High School Graduate or GED

Tools

Epic

Job description

Description:

RESPONSIBLE FOR:
Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.

REMOTE/WORK FROM HOME

Shift: Tuesday - Saturday 3:00pm - 11:30pm

Qualifications:

MINIMUM EDUCATION REQUIRED:
High School graduate or GED equivalent

MINIMUM EXPERIENCE REQUIRED:
One (1) year exp in one of the following:
1. Healthcare Revenue Cycle
2. Clinical role
3. Related clerical accounting/finance/retail.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Three (3) years of healthcare Revenue Cycle/Call Center experience preferred.
Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred.
Prior Epic experience preferred.