Medication Access Specialist - Home Infusion (Remote)

Ochsner Health; Louisiana; Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Pharmacy Technician, where you will assist in medication management and ensure patient compliance. This role involves working closely with patients and healthcare providers to maintain accurate medication records and provide exceptional service. Ideal candidates will have a high school diploma, relevant certifications, and strong communication skills. Apply today to make a difference in patient care at Ochsner Health.

Qualifications

• 2 years of experience as a pharmacy technician required.
• Medication Therapy Management Certification required within 6 months.

Responsibilities

• Obtain and clarify patients' medication lists.
• Document findings into the EHR for collaboration.
• Provide high-quality customer service to patients.

Skills

Proficiency in using computers

Pharmaceutical mathematics

Effective verbal communication

Strong interpersonal skills

Education

High School Diploma or equivalent

Job description

We've made significant progress since opening our doors in 1942, but one thing has remained constant - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work directly with patients every day or support those who do, you are making a difference, and that matters. Come make a difference at Ochsner Health and discover your future today!

This job assists providers with the refill process by ensuring patient compliance with medication, lab monitoring, adherence to therapy by providing appropriate refill amounts on medication refill requests, maintaining accurate pharmacy preferences, and identifying discrepancies or problems with medication history. It involves communicating with patients, families, caregivers, healthcare providers/practitioners, and pharmacists to obtain an accurate and complete medication history for patients while documenting encounters within the electronic health record (EHR). Any issues are forwarded to a pharmacist for resolution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description summarizes the primary duties and responsibilities of the position. It is not intended to be exhaustive or all-inclusive. Contents are subject to change at the company’s discretion.

Education

Required – High School Diploma or equivalent.

Work Experience

Required – 2 years of experience as a pharmacy technician.

Preferred – Electronic prior authorization experience, experience taking patient medication histories.

Certifications

Required - Medication Therapy Management Certification obtained through the PTCB or NHIA Reimbursement training, or the Medication History Certification from the American Society of Health-System Pharmacists (ASHP) within 6 months.

Preferred - Certified Pharmacy Technician license in the state of practice.

Knowledge, Skills, and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Knowledge of pharmaceutical mathematics.
• Ability to operate standard pharmacy and office equipment.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Strong interpersonal skills.

Job Duties

• Obtain and clarify patients' home/chronic medication lists.
• Interview patients and/or family members to ensure proper identification of doses and drugs.
• Use the EHR to input patients’ medication lists.
• Communicate discrepancies identified during medication history with the pharmacist and clarify with the patient and prescribers as needed.
• Collect patients’ prescription benefit information.
• Direct all questions or inquiries outside the scope of medication history to appropriate caregivers or staff.
• Provide high-quality customer service to patients, families, and care team members.
• Document findings into the EHR for collaboration amongst providers and staff.
• Adapt behavior to the specific patient population, respecting privacy and communication preferences.
• Perform other related duties as assigned.

Other statements describe the general nature and level of work only and are not exhaustive. Other duties may be added or amended at any time.

Remain knowledgeable of current laws, standards, and regulations applicable to the area of responsibility, ensuring compliance.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of unethical or questionable behaviors or conduct. It is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands are representative of those necessary to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Medium Work - Exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, or greater than negligible up to 10 pounds constantly to move objects. Physical demands are in excess of sedentary work. Routine involves no exposure to blood, body fluids, or tissue, and no emergency care or first aid is required. There may be occupational risk for exposure to hazardous medications or waste, depending on duties.

Join Us

Are you ready to make a difference? Apply today!

Ochsner Health does not consider an individual an applicant until they have formally applied via our careers website.

Note: Residing and working in Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, or Washington D.C. makes one ineligible for remote work positions.

If you need accommodations for the application process, contact our HR Employee Solution Center at 504-842-4748 or [e-mail]. This contact is for accommodation requests only.

Ochsner is an equal opportunity employer. All qualified applicants will be considered without regard to protected classes.