Temporary Patient Access Liaison - remote

Boston Children's Hospital; Boston (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Temporary Patient Access Liaison to enhance patient satisfaction through centralized scheduling services. This fully remote position involves interacting with patients and families, ensuring efficient registration and scheduling for healthcare services. Candidates should possess strong customer service skills, ideally with experience in call centers or healthcare settings. Join a diverse team committed to excellence in patient care and contribute to meaningful change in the lives of patients and families.

Qualifications

• One year of customer service experience, preferably in a call center or healthcare.
• High school diploma or GED required.

Responsibilities

• Provide centralized scheduling for patient access and scheduling.
• Interact with patients via telephone to provide information.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Epic Scheduling

Power Chart Medical Records

CISCO Call Center Software

Microsoft Office Suite

Job description

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Shared Patient Access Center handles patient access requests for Boston Children's Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.

Fully remote position, prefer candidates located in the New England area.

The Temporary Patient Access Liaison will:

1. Provide centralized scheduling services for the Shared Patient Access Center/Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care.
3. Register patients by collecting patient and insurance information.
4. Gather pertinent information for prescription and refill requests.
5. Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non-routine issues to POD supervisor for further action
6. Attend and participate in team meetings as required. Contribute by making suggestions for process improvements

*This position is fully remote and will work Monday through Friday 8:30 am to 5:00 pm

Candidates should have:

1. One year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting.
2. High-school diploma or GED.
3. Experience with Epic Scheduling and Power Chart Medical Records data preferred.
4. Experience with CISCO call center software preferred
5. Basic knowledge of Microsoft Office Suite

#LIremote

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.