Patient Access Coordinator

Rothman Orthopaedics; Philadelphia (Philadelphia County); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Coordinator to manage incoming calls and assist patients. This fully remote role requires strong communication skills and the ability to work in a fast-paced environment. Ideal candidates will have a high school diploma and experience in a call center. Join a supportive team that values diversity and offers competitive pay and benefits.

Benefits

Competitive pay

Comprehensive benefits

Tuition reimbursement

Paid time off

Retirement plans

Qualifications

• 1+ years of high-volume call center experience.
• Knowledge of medical terminology preferred.

Responsibilities

• Handle inbound calls in a fast-paced environment.
• Create patient records, triage calls, and schedule appointments.

Skills

Intermediate computer skills

Education

High School diploma or GED

Job description

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About the Role

Rothman Orthopaedics is seeking a Patient Access Coordinator to join our team. This is a remote position responsible for efficiently handling all incoming telephone calls and triaging calls throughout the organization. Qualified and interested candidates are encouraged to apply.

Job Details

• Title: Patient Access Coordinator
• Hours: Mon - Fri: 8am - 5pm (40 hrs/wk)
• Location: Fully remote (must reside in DE, FL, GA, NC, NJ, PA, SC, or TX)

Qualifications

• High School diploma or GED
• Intermediate computer skills
• 1+ years of high-volume call center experience
• Knowledge of medical terminology preferred; healthcare experience not required
• Reliable high-speed internet and Wi-Fi required

Essential Duties

• Handle inbound calls in a fast-paced environment
• Be the first point of contact for patients needing assistance
• Create patient records, triage calls, send messages, or schedule appointments based on patient needs
• Maintain professionalism and patience during calls
• Ensure department productivity and customer satisfaction
• Escalate calls as necessary
• Answer questions regarding patient appointments
• Perform additional duties as assigned by the manager
• Follow established policies, procedures, and scripts to meet call-time and quality standards
• Promote the organization's culture and values

Our Commitment to Employees

At Rothman Orthopaedics, we value our employees and strive to provide a professional, nurturing environment. We offer competitive pay, comprehensive benefits, tuition reimbursement, paid time off, and retirement plans. We are an Equal Opportunity Employer committed to diversity and inclusion.

Remote Employment Policy

Remote employment is supported in certain states. If you relocate to a state where Rothman Orthopaedics is not registered, remote employment may no longer be available. Contact HR for details.

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industry: Medical Practices