Temporary Patient Access Liaison - remote

Boston Children's Hospital; Boston (MA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Temporary Patient Access Liaison to enhance patient satisfaction through effective scheduling and support. This fully remote role focuses on providing centralized scheduling services, ensuring efficient healthcare delivery, and improving the patient experience. The ideal candidate will possess strong communication skills and a background in customer service, preferably within a healthcare setting. Join a dynamic team dedicated to making a positive impact on patient access and satisfaction.

Qualifications

• 1+ years of customer service experience in healthcare or call center.
• High school diploma or GED required.

Responsibilities

• Provide centralized scheduling for patient access and satisfaction.
• Interact with patients via phone for registration and scheduling.

Skills

Customer Service

Scheduling

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Epic Scheduling

PowerChart Medical Records

CISCO Call Center Software

Microsoft Office Suite

Job description

Temporary Patient Access Liaison - remote

Join to apply for the Temporary Patient Access Liaison - remote role at Boston Children's Hospital.

Position Overview: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to ensure effective healthcare delivery and an excellent patient experience. The Shared Patient Access Center manages patient access requests for Boston Children’s Hospital, with the PAL role focusing on elevating patient satisfaction through direct interaction, accuracy, and proficiency.

This is a fully remote position, preferably for candidates located in the New England area.

Work Schedule:

• Monday through Friday, 11:30 am to 8:00 pm

Key Responsibilities:

• Provide centralized scheduling for the Shared Patient Access Center, meeting access, scheduling, and satisfaction goals.
• Interact with patients and families via telephone, providing information, clarifying needs, and handling registration and scheduling for primary and specialty care.
• Register patients by collecting necessary information, including insurance details.
• Handle prescription and refill requests by gathering pertinent information.
• Address routine complaints and issues, escalating non-routine matters to supervisors.
• Participate in team meetings and suggest process improvements.

Qualifications:

• At least one year of related experience, preferably in customer service within a call center or healthcare setting.
• High school diploma or GED.
• Preferred experience with Epic Scheduling, PowerChart Medical Records, and CISCO call center software.
• Basic proficiency in Microsoft Office Suite.

Additional Details:

• Seniority Level: Not Applicable
• Employment Type: Full-time
• Job Function: Other
• Industries: Hospitals and Healthcare, IT Services and Consulting, Research Services

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