Patient Access Liaison — Reimbursement & Access Specialist

VetJobs; Minneapolis (MN); On-site; USD 158,000 - 222,000; Full time

Job summary

Amgen in Minneapolis, MN, is seeking a Patient Access Liaison (PAL) to navigate insurance coverage and reimbursement for infused therapies. This field-based role supports patients, caregivers, and providers across payer requirements, prior authorizations, and financial assistance programs.

The PAL collaborates with Market Access, Medical Affairs, Advocacy, and Site of Care teams, travels up to 50%, and ensures timely access to therapies while maintaining HIPAA and compliance.

Qualifications

• Doctorate degree or equivalent experience in health/med field.
• Master’s degree with 2+ years of patient services/access experience or
• Bachelor’s degree with 4+ years of patient services/access experience or
• Associate’s degree with 8+ years of patient services/access experience or
• High school diploma/GED with 10+ years of patient services/access experience

Responsibilities

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.
• Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
• Support identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
• Provide education regarding coding and billing considerations relevant to therapy access.

Skills

Travel up to 50%

Cross-functional collaboration

Analytical problem-solving

Strong communication skills

HIPAA compliance knowledge

Education

Doctorate degree

Master’s degree with 2 years of patient services/ access experience

Bachelor’s degree with 4 years of patient services/ access experience

Associate’s degree with 8 years of patient services/ access experience

High school diploma / GED with 10 years of patient services/ access experience

Job description

Amgen in Minneapolis, MN, is seeking a Patient Access Liaison (PAL) to navigate insurance coverage and reimbursement for infused therapies. This field-based role supports patients, caregivers, and providers across payer requirements, prior authorizations, and financial assistance programs.

The PAL collaborates with Market Access, Medical Affairs, Advocacy, and Site of Care teams, travels up to 50%, and ensures timely access to therapies while maintaining HIPAA and compliance.