Patient Registration ER/L&D

Summa Health

Akron (OH)

On-site

USD 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Basic Life and AD&D

Supplemental Life and AD&D

Dependent Life Insurance

Short-Term and Long-Term Disability

Accident Insurance, Hospital Indemnity

Retirement Savings Plan

Flexible Spending Accounts –Healthcare

Flexible Spending Accounts –Dependent

Job summary

Summa Health is seeking a Patient Access Liaison II for the ER/L&D, working full-time with 5:30pm-5:30am shifts (36 hrs/week) and weekend/holiday rotation. The role interviews patients, guides them through registration, insurance policies and healthcare benefits, and collects payments while delivering friendly service.

Responsibilities include insurance eligibility discovery, patient estimates, co-pay collection, and referrals to financial advocates when appropriate.

Qualifications

High school diploma or equivalent.
Post high school coursework in healthcare, accounting, business, public relations or related field preferred.
One year experience in customer service or general office support preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.
Ability to function in a fast-paced and complex clinical environment.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
Demonstrates communication, organizational and interpersonal skills.
Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
Possesses problem solving skills and ability to recommend solutions.
Ability to document registration information in designated computer software applications in a timely and accurate manner.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
Demonstrates knowledge of all departmental downtime applications and processes.
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Responsibilities

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment.
Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits.
Ensures patient brochures/registration documents are presented, explained, and completed accurately.
Utilizes appropriate resources to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect co-payments and deductibles, and make referrals when appropriate.

Skills

Keyboard skills

Microsoft Office

Communication skills

Interpersonal skills

Team player

Independent work

Education

High school diploma

Post high school coursework

Tools

Registration systems

Insurance verification software

Job description

Patient Access Liaison II, ER/L&D

Full-Time, 5:30pm-5:30am 36hrs/week

e/o weekend/holiday rotation

$1500 Hire on Bonus

Salary: $18.31/hr - $21.97/hr

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigate them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Minimum Qualifications:

Formal Education Required:
- High school diploma or equivalent
- Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
Experience and Training Required:
- One (1) year experience performing customer service or general office support experience in any industry preferred.
- Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Other Skills, Competencies and Qualifications:
- Ability to function in a fast-paced and complex clinical environment.
- Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
- Demonstrates communication, organizational and interpersonal skills.
- Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
- Possesses problem solving skills and ability to recommend solutions.
- Ability to document registration information in designated computer software applications in a timely and accurate manner.
- Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
- Demonstrates knowledge of all departmental downtime applications and processes.
- Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Level of Physical Demands:
- Ability to sit or stand for extended periods up to 12 hours.
- Ability to perform bedside registration activities with a workstation on wheels.
- Work every other weekend and holiday.
- May be mandated for additional overtime shifts to meet operational demands of the department.
- Ability to adjust work hours to meet operational demands as required.
- Reliable Transportation required.
- Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

Equal Opportunity Employer/Veterans/Disabled

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.