Patient Access Liaison — Day Shift (No Weekends)

Summa Health; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement Savings Plan

Flexible Spending Accounts

Employee Assistance Program

Identity Theft Protection

Daily Pay

Job summary

Summa Health is seeking a Patient Access Liaison, Call Center Rep for a full-time day shift in Cleveland, OH. The role supports the Clinical Access Center with scheduling, registration, insurance verification, and related patient access tasks, delivering excellent service to patients and their families.

The position emphasizes strong customer service, teamwork, attention to detail, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• One year of customer service or general office experience preferred.
• Call center experience preferred; registration/verification experience a plus.

Responsibilities

• Assist callers/patients with way-finding, scheduling, pre-service registration, insurance verification, co-pay collection, referrals, and questions.
• Provide a high level of customer service to present a positive impression of Summa Health.

Skills

Customer service

Call center experience

Teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Summa Health is seeking a Patient Access Liaison, Call Center Rep for a full-time day shift in Cleveland, OH. The role supports the Clinical Access Center with scheduling, registration, insurance verification, and related patient access tasks, delivering excellent service to patients and their families.

The position emphasizes strong customer service, teamwork, attention to detail, and the ability to adapt in a fast-paced environment.