ER/L&D Patient Access Specialist

Summa Health; Akron (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Basic Life and AD&D

Supplemental Life and AD&D

Dependent Life Insurance

Short-Term and Long-Term Disability

Accident Insurance, Hospital Indemnity

Retirement Savings Plan

Flexible Spending Accounts –Healthcare

Flexible Spending Accounts –Dependent

Job summary

Summa Health is seeking a Patient Access Liaison II for the ER/L&D, working full-time with 5:30pm-5:30am shifts (36 hrs/week) and weekend/holiday rotation. The role interviews patients, guides them through registration, insurance policies and healthcare benefits, and collects payments while delivering friendly service.

Responsibilities include insurance eligibility discovery, patient estimates, co-pay collection, and referrals to financial advocates when appropriate.

Qualifications

• High school diploma or equivalent.
• Post high school coursework in healthcare, accounting, business, public relations or related field preferred.
• One year experience in customer service or general office support preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.
• Ability to function in a fast-paced and complex clinical environment.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
• Demonstrates communication, organizational and interpersonal skills.
• Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
• Possesses problem solving skills and ability to recommend solutions.
• Ability to document registration information in designated computer software applications in a timely and accurate manner.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
• Demonstrates knowledge of all departmental downtime applications and processes.
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Responsibilities

• Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment.
• Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits.
• Ensures patient brochures/registration documents are presented, explained, and completed accurately.
• Utilizes appropriate resources to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect co-payments and deductibles, and make referrals when appropriate.

Skills

Keyboard skills

Microsoft Office

Communication skills

Interpersonal skills

Team player

Independent work

Education

High school diploma

Post high school coursework

Tools

Registration systems

Insurance verification software

Job description

Summa Health is seeking a Patient Access Liaison II for the ER/L&D, working full-time with 5:30pm-5:30am shifts (36 hrs/week) and weekend/holiday rotation. The role interviews patients, guides them through registration, insurance policies and healthcare benefits, and collects payments while delivering friendly service.

Responsibilities include insurance eligibility discovery, patient estimates, co-pay collection, and referrals to financial advocates when appropriate.