Patient Access Liaison

Palmetto Infusion; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in South Carolina seeks a Patient Access Liaison to support patients in navigating financial assistance for essential medications. You’ll play a crucial role in facilitating access to treatment by streamlining patient enrollment in assistance programs, ensuring compliance, and collaborating closely with healthcare teams. Ideal candidates thrive in dynamic environments and possess strong communication and teamwork skills. Competitive benefits and a supportive work culture await the right individual.

Benefits

Competitive Compensation

Comprehensive Medical Insurance

Dental and Vision Insurance

401K Retirement Plan

Paid Time Off

Tuition Assistance

Qualifications

• 2 years of experience in case management or medical billing/account resolution, OR 1 year in infusion services.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure.

Responsibilities

• Facilitates enrollment in patient assistance programs.
• Communicates with patients regarding assistance options.
• Ensures compliance with medication ordering requirements.

Skills

Communication

Teamwork

Problem-Solving

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Join to apply for the Patient Access Liaison role at Palmetto Infusion

1 day ago Be among the first 25 applicants

Join to apply for the Patient Access Liaison role at Palmetto Infusion

Get AI-powered advice on this job and more exclusive features.

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Patient Access Liaison is responsible for providing accessible assistance to eligible patients to ensure patients receive essential medications without financial burden. Their role is to aid patients in obtaining and maintaining any available funding assistance for their treatment. The Patient Access Liaison is responsible for streamlining the process of identifying eligible patients, facilitating efficient distribution of free/low-cost medications, and maintaining compliance with regulatory standards.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent.
• 2 years of experience in case management or medical billing/account resolution, OR 1 year of experience in infusion services office or pharmacy setting.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
  
  

Essential Functions:

• Facilitates the enrollment and re-enrollment of Palmetto Infusion patients in manufacturer patient assistance programs.
• Communicates with patients to explain available assistance options and educates both patients and staff on application procedures.
• Ensures patient questionnaires and application forms are fully completed and accurate.
• Assists with gathering financial hardship documentation for evaluation.
• Reviews patient orders to ensure compliance with medication ordering requirements.
• Manages the ordering of initial, maintenance, and bridge doses of medications.
• Proactively submits renewal orders as they are received.
• Ensures all necessary documents are current and included in the patient’s medical record.
• Regularly reviews enrolled patients at least 60-90 days prior to their program expiration.
• Utilizes EMR software exclusively for documenting and communicating patient information.
• Possesses knowledge of insurance terms, including copay, coinsurance, and deductibles.
  
  

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays
  
  

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
  
  

Other

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Palmetto Infusion by 2x

Get notified about new Patient Access Specialist jobs in Columbia, SC.

Patient Services Representative, OBGYN, Full Time, Days

Patient Access - Call Center Representative (Remote)

Dental Patient Coordinator - Columbia, SC

Patient Services Representative, Pediatric Surgery, FT, Days

Patient Services Representative, OBGYN, Full Time, Days

Patient Accounts Specialist II - Billing

Patient Services Representative, Pediatric Pulmonology, FT, Days

Patient Access Specialist, FT, 3:00 pm - 11:30 pm, every other weekend, including holidays

Patient Services Representative, Pediatric Nephrology, FT, Days

South Carolina, United States 3 weeks ago

South Carolina, United States 2 weeks ago

South Carolina, United States 2 weeks ago

Patient Access Specialist, PT, Evenings 3p-11:30p including weekends and holidays

South Carolina, United States 2 weeks ago

Experienced Intake / Verification Specialist

Prog Asst - Admission Coord - 60011234 -YC

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.