Patient Access Associate

OSF HealthCare; Alton (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Une organisation de soins de santé à but non lucratif recherche un Patient Access Associate pour rejoindre son équipe à Alton, IL. Le titulaire du poste sera responsable de la gestion des dossiers médicaux, de l'interaction avec les patients et de l'assurance de la précision des informations enregistrées. Des compétences solides en service client, résolution de problèmes et communication sont essentielles pour réussir dans ce rôle. Des horaires variables, y compris les week-ends, sont requis.

Qualifications

• Un an d'expérience dans un environnement de bureau ou de service client.
• Connaissances de l'anglais dans le circuit médical.
• Certification dans le cycle de revenus spécifique au rôle dans les 12 mois.

Responsibilities

• Assurer l'exactitude des dossiers médicaux des patients.
• Expliquer les services et responsabilités financières aux patients.
• Fournir un excellent service à la clientèle.

Skills

Problem solving

Conflict management

Time management

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings. These focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.

Total Rewards

"Your life - our Mission"

OSF HealthCare is committed to supporting its Mission Partners with a comprehensive rewards package that emphasizes benefits, recognition, and well-being, tailored to individual life stages and careers. Learn more about benefits and total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour, determined by experience, skills, and internal equity. This is an hourly position.

Overview

This job is located in Alton, IL

Schedule: Every other weekend and every other holiday

Hours: 8 hours a week

Position Summary

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration accuracy. The role involves explaining services, financial responsibilities, and expectations to patients, providing excellent patient service skills to create a positive impression of OSF. Deductive reasoning and logic skills are essential to resolve issues in complex, multi-payer situations.

Qualifications

Required Qualifications:

• High school diploma or GED
• One year in an office clerical or customer service environment
• Working knowledge of Microsoft Office and website navigation
• Problem solving, conflict management, time management, and communication skills
• Completion of role-specific revenue cycle training and certification within 12 months

Preferred Qualifications:

• Three years in an office clerical or customer service environment
• Experience in a revenue cycle or medical setting
• Knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.

About the company

OSF HealthCare is a not-for-profit Catholic health care organization operating in Illinois and Michigan, including hospitals and medical groups.

Notice

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