Patient Access Specialist I- Practice Operations- Remote Opportunity

Freddie Mac; Baltimore (MD); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare services is looking for an entry-level role in a dynamic environment. This position focuses on scheduling medical appointments, maintaining accurate records, and providing excellent customer service to a diverse patient population. A supportive and collaborative culture awaits, with comprehensive benefits and competitive pay.

Benefits

Comprehensive total rewards package

Supportive work culture

Opportunity for career development

Qualifications

• Strong customer service and phone etiquette skills.
• Accurate data entry skills.
• Entry-level computer skills, including required programs.

Responsibilities

• Respond to a high volume of appointment requests.
• Schedule exams and maintain accurate patient records.
• Assist in resolving scheduling conflicts.

Skills

Customer service

Data entry

Phone etiquette

Computer skills

Education

High school diploma or GED

Job description

Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Salary up to competitive market rates
- Comprehensive total rewards package supporting health, life, career, and retirement
- Opportunity to work in a dynamic healthcare environment
- Engage with a diverse patient population while providing essential services
- Supportive and collaborative work culture focused on employee well-being

What to Expect (Job Responsibilities):
- Respond to a high volume of appointment requests through various communication methods
- Schedule medical exams, procedures, and tests while collecting necessary demographic information and insurance details
- Maintain accurate data entry for patient records and appointment scheduling
- Provide exceptional customer service and phone etiquette to all patients and staff
- Assist in resolving scheduling conflicts and ensuring timely patient care

What is Required (Qualifications):
- High school diploma or general education degree (GED) preferred
- Entry-level computer skills, including specific programs as required by the department
- Strong customer service and phone etiquette skills
- Accurate data entry skills
- Ability to manage a high volume of requests efficiently

How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare setting or related customer service role
- Familiarity with medical terminology and appointment scheduling systems
- Bilingual skills to assist a diverse patient population

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

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