Patient Access Specialist

Equiliem; North Carolina; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Patient Access Specialist for a remote, contract role. This position involves assisting patients with healthcare access, providing support for claims and authorizations, and collaborating with internal teams. Candidates should have expertise in healthcare terminology and strong communication skills. Experience in administrative support, insurance processes, and proficiency in Microsoft Office is required.

Qualifications

• 4+ years of relevant experience in healthcare or customer service.
• Strong understanding of insurance processes and reimbursement practices.
• Ability to work independently in a structured, remote environment.

Responsibilities

• Support patients with benefit verifications and claims assistance.
• Conduct welcome and follow-up calls as needed.
• Maintain accurate documentation and ensure data integrity.

Skills

Customer Service

Healthcare Terminology

Communication

Documentation

Education

High school diploma or GED

Associate's or bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Patient Access Specialist (Remote, Contract Role)

Position Overview:

We are seeking a detail-oriented and customer-focused Patient Access Specialist to support a healthcare access program on a fully remote, contract basis. In this role, you'll serve as a liaison between patients, healthcare providers, and payers, offering guidance and support related to benefits, claims, authorizations, and more. You'll play a key part in helping patients navigate the complexities of healthcare coverage.

Key Responsibilities:

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  Support patients, providers, and caregivers with benefit-related services such as benefit verifications, claims assistance and tracking, prior authorization coordination, appeals and denials, alternate coverage research

  
  


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  Conduct welcome and follow-up calls as needed

  
  


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  Maintain accurate documentation and ensure data integrity

  
  


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  Collaborate with internal teams and external partners to ensure service standards are met

  
  


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  Monitor payer trends and escalate potential issues or delays

  
  


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  Provide professional, empathetic customer service via phone and digital platforms

  
  


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  Handle sensitive patient information with confidentiality and discretion

  
  

Requirements:

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  High school diploma or GED required; associate's or bachelor's degree a plus

  
  


• 
  

  4+ years of relevant experience in healthcare, administrative support, accounting, or customer service (degree may substitute for experience)

  
  


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  Strong understanding of healthcare terminology, insurance processes, and reimbursement practices

  
  


• 
  

  Excellent verbal and written communication skills

  
  


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  Proficiency in Microsoft Office tools (Excel, Outlook, Word)

  
  


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  Ability to work independently in a structured, remote environment
  
  #ZR