Patient Access Leader & Training Coach

Advocate Aurora Health; Charlotte (NC); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Family benefits

Retirement plan

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a Patient Access Supervisor to support the front-end revenue cycle. This role involves training registrars, guiding staff, and ensuring accurate registration and cash handling.

You will work with managers to staff Patient Access areas, maintain attendance and counseling records, ensure mandatory classes are completed, and represent the department in facility operations while upholding Atrium core values.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years supervisory experience preferred.
• Background in patient access and health insurance preferred.
• Excellent communication and attention to detail essential.

Responsibilities

• Assists Manager, Director, AVP in meeting performance goals and standards for Patient Access Departments.
• Assist Manager in training of registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and ensures accurate recording of employee time per Advocate policy.
• Maintains departmental records (attendance and counseling sheets) including PTO, absences, tardies, disciplinary actions, and commendable actions.
• Ensures employees attend mandatory classes annually and documents attendance.
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function, including audits.
• Produces various reports and feedback to management.
• Collaborates with other Atrium departments as needed by the Patient Access process.
• Promotes a positive hospital image by adhering to Atrium Core Values.

Skills

Supervisory experience

Communication skills

Attention to detail

Healthcare billing knowledge

Patient access knowledge

Education

High School Diploma

Job description

Advocate Health in Charlotte, NC is seeking a Patient Access Supervisor to support the front-end revenue cycle. This role involves training registrars, guiding staff, and ensuring accurate registration and cash handling.

You will work with managers to staff Patient Access areas, maintain attendance and counseling records, ensure mandatory classes are completed, and represent the department in facility operations while upholding Atrium core values.